Brand Exchange Policy
At Codes Couture, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes an item may not be the perfect fit. Therefore, we are happy to accept exchanges under the following conditions:
Eligibility for Exchange: Items must be in their original condition, unworn, and with all tags attached. Please ensure that items are returned in their original packaging.
Exchange Period: Items must be exchanged within a 14-day period from the date of receiving your order.
Process: To initiate an exchange, please contact our customer service team with your order number and details of the item you wish to exchange. We will guide you through the process.
Shipping Costs: We offer DHL free returns within Europe. Outside, Customers may have additional shipping costs associated with the exchange, unless the item received was defective or incorrect.
Final Sale Items: Items marked as final sale or clearance are not eligible for exchanges.
Non-Refundable Items: Please note that all exchanges are final and no monetary refunds will be processed.
We appreciate your understanding and support. Thank you for choosing The Codes! If you have any questions, please do not hesitate to reach out to our customer service team.
Eligibility for Exchange: Items must be in their original condition, unworn, and with all tags attached. Please ensure that items are returned in their original packaging.
Exchange Period: Items must be exchanged within a 14-day period from the date of receiving your order.
Process: To initiate an exchange, please contact our customer service team with your order number and details of the item you wish to exchange. We will guide you through the process.
Shipping Costs: We offer DHL free returns within Europe. Outside, Customers may have additional shipping costs associated with the exchange, unless the item received was defective or incorrect.
Final Sale Items: Items marked as final sale or clearance are not eligible for exchanges.
Non-Refundable Items: Please note that all exchanges are final and no monetary refunds will be processed.
We appreciate your understanding and support. Thank you for choosing The Codes! If you have any questions, please do not hesitate to reach out to our customer service team.